Policies

Appointments:

Our office schedules patient appointments Monday through Friday from 8:10 a.m. to 11:30 a.m. and 1:00 p.m. to 4:00 p.m. On your first visit, bring your complete New Patient Information Form and Medical History Form (which we will send to you in advance or you may download), a list of all medications you are currently taking, a list of any drug allergies, and your insurance card. If you are unable to keep your appointment, please notify our office 24 hours in advance. This will allow other patients to use that scheduled time. You may call (704) 784-5901 and press option 6 to cancel an appointment any time of day or night.

Minor Consent to Treatment:

All minors MUST be accompanied by their Parent and/or Legal Guardian on their first visit to our office. The Legal Guardian must give consent and authorize treatments. They must also give consent to use and disclose the Minor's health information for treatment, payment and health care operations; as well as, agree to pay all charges for any treatments or diagnostic procedures performed by Dermatology Group of the Carolinas. If the minor may be accompanied by someone other than his/her Legal Guardian in the future, then these individuals must be listed as approved and given permission to authorize treatment on those dates of service. All of these consents and authorizations can be found on our Minor Consent Form, and MUST be signed by a Parent and/or Legal Guardian.

Special Needs Patients (assisted living, nursing home, transportation):

Large populations of our patients are disabled and/or elderly, and live in various types of assisted living establishments. These patients must be accompanied by the family member, P.O.A., or responsible party legally designated to authorize treatment and give consent to use and disclose the patient's health information for any treatments, payment and health care operations. With this understanding, it will not be acceptable for the facility and/or transportation service to drop the patient off to wait for a family member alone in our waiting room.

Dermatology Group of the Carolinas understands that patients often require a transportation service to bring them to and from their appointments. We will be more than willing to assist any ambulatory patients in contacting the transportation service at the conclusion of each appointment. However, if the patient arrives in a wheelchair, it is our policy that the patient be accompanied at ALL times by a responsible party other than our staff. The patient's companion should be capable of meeting any personal needs the patient may have while in our office.

Prescription Refills:

We accept requests for prescription refills each weekday between 8:00 a.m. to 12 noon and 1:00 p.m. to 4:00 p.m. Please allow two business days for refill requests to be processed. When you call for a refill, please press "option 2 (two)" on your touch-tone phone and be prepared to provide the patient name, patient phone number, prescription name, pharmacy name, and pharmacy phone number. Please note that it is our policy to require an office visit with one of our physicians within the past 12 months in order to receive a prescription refill. If necessary, we will be happy to schedule you an appointment.

Payment:

The Dermatology Group of the Carolinas participates with most major insurance plans. Before making an appointment, please contact your insurance company directly to determine if you are covered for our services. If we are contracted with your insurance, we collect any co-pay, coinsurance and/or deductible at the time of service. If we are not contracted with your insurance, we will collect in full at the time of service. As a courtesy, we will file the claim for you and your insurance company will reimburse you directly. We accept Visa, MasterCard, Discover, personal checks and cash. We realize that payment and insurance issues can be confusing, so please feel free to ask any questions you may have regarding this matter.